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| FAQs
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Responses to Ordering Questions
Click here for detailed step by step instructions on placing an order via our website.
If redeeming a coupon online, simply enter the coupon promotion code in the check-out area.
Type the code into the box next to the words "Promotion Code".
Simply continue though check-out, any applicable discount will be applied.
If you are placing your order via phone please remember to give your coupon code to us when placing your order. On recurring orders, you will need edit your order and go through check-out. You must add the promotion code during check-out.
We fulfill and ship most orders on the day they are received once an order enters the fulfillment process, we are unable to cancel or modify it. We apologize for any inconvenience, but we hope that in the majority of cases our faster processing will work to your advantage.
For scheduled /recurring orders, you may change your order you have accepted it or complelted changes and check-out . Click here for more information about how to adjust or cancel anscheduled /recurring orders.
Log in and navigate to My Account. You will see your order history. Click on your order and you will see the summary. On the left hand side, about halfway down the order you will see "Tracking Number". Next to that will by the UPS tracking number. To track your order, go to the UPS Tracking site and enter the tracking number
How long will it take to receive my order?
Orders shipped UPS ground will be received within 2-7 business days. Orders shipped via UPS 2-day or UPS Overnight will be shipped as quickly as possible, but still need to be placed by 1:00pm pacific time. We process orders on business days only. Any expedited shipping time frames take effect after the order has been processed. Order shipping to Canada may have a 1 - 2 day delay before shipping.
This is the feature of the site we are most excited about. With My Reminders, you can set order reminders based on an order you place. This is a great way to make sure that ordering coffees or teas doesn’t just slip your mind.
When you use My Reminders, you are basically setting up an email reminder to order a preset order from 1 Great Cup. You set the reminder for a number of days before the order is wanted. At that time, we email you and you can either accept the order as is or change the order (increase, decrease, move the reminder).
How to set up My Reminders:
To set up a reminder, you will go to the My Account area and log in (if you are not already logged in), go to My Reminders and you will see a list of your orders. Select the order that you want a reminder for by clicking on it and set up when you would like to reorder and how long before you would like to be reminded to accept of change the order.
Reminders can be set for a one time reminder, weekly, monthly or every few months.
Automatied Orderss are charged to your credit card at the time of shipment. You can cancel or modify your monthly delivery at anytime in My Account.
If you have supplied us with a valid email address you will receive an order confirmation via email. You will also receive one when your order is shipped that will include the Tracking Number.
Taxes will be determined based on the delivery address. They are calculated in accordance with the appropriate state tax regulations. We are required by law to collect taxes when shipping to the following states: CA.
Responses to Brewer Questions
All Keurig brewers share the same innovative single-cup technology that ensures a fresh-brewed, perfect cup of coffee or tea every time. However, Keurig does market separate At Home and At Work brewers with features and UL certification appropriate for their intended use. At Home brewers include the B40 Elite, B50 Ultra, Special Edition B60 and B100 brewer. These brewers were engineered for home use—and are UL Household approved only (except the B100)—and thus should not be used in commercial/office settings. The B100 brewer can be placed in both Home and Small Office locations as it is UL Approved for Household and Commercial use. In general, our Home Brewers are designed for typical home use, including features and aesthetics most appropriate to a kitchen environment. For feature details on Keurig brewers click here.
What are the dimensions of the brewer?
The Elite B40, Ultra B50 and Special Edition B60 models are approximately 13" high, 10" wide, and 13.25" deep. When the handle is open the height is approximately 17 ". Each brewer weighs approximately 15 lbs when the water reservoir is filled.
The B100 model is approximately 15" high, 8" wide, and 17" deep and it weighs approximately 20 lbs. when filled with water.
View the Keurig System Demo to see how the system works.
At Keurig we have found that the optimal temperature for brewing coffee is 185° F –thus all our brewers are engineered to provide fresh coffee to your mug at that temperature. Our Elite B40, Ultra B50, and Special Edition B60 keep approximately 2 cups of water ready for brewing at a constant temperature of 185° F . After every brew cycle additional water from the outside water tank enters the brewer and is heated to brew temperature. On the B100 brewer, all of the water in the brewer is kept at a constant temperature of 185° F.
Please contact the Keurig Customer Service department at 1-866-901-BREW (2739) to make service arrangements. . If you have use and care or other questions, please contact us.
Regular cleaning (de-scaling) will prolong the life of the appliance. Scale is harmless, but left unattended, it can hinder optimal Brewer performance. De-scaling your Brewer regularly helps maintain the heating element, water reservoir and other parts of the Brewer that come in contact with water. Better water quality and water heating means a better cup of coffee. We recommend de-scaling your Brewer at least every 6 months (every three months if you are using hard water). The descaling process involves using 48 ounces of undiluted white vinegar. Click here to see descaling instructions by brewer.
Regular cleaning of the Brewer’s external components is recommended for proper operation. We recommend cleaning with a soapy, damp non-abrasive cloth. The K-Cup holder and funnel, drip plate, drip tray and removeable water reservoir (on the Elite B40, Ultra B50, and Special Edition B60) are dishwasher safe. NOTE: the removeable lid of the water reservoir is NOT dishwasher safe. The brewer should be descaled every 3-6 months.
Click here to see descaling instructions by brewer.
Responses to Coffee and Tea Questions
Yes.
Keurig says they are working on a way to provide hot chocolate in K-Cups. In the meantime, we suggest that if you are using hot chocolate packets that you run a brew without a K-Cup so that you can get a cup of hot water quickly. Simply open and close the drawer without inserting a K-Cup and press the brew button. When hot chocolate is available we will notify you via email.
Unfortunately, we are unable to accept returns on food items. We promise to provide the freshest product possible so that you receive the freshest products. If you are looking to try different coffees and teas, we offer variety packs to provide
The date on the K-Cups represents the recommended use date by the Coffee Roaster for maximum freshness. The K-Cup is sealed and is impermeable to oxygen, moisture and light. They can be used well after the expiration date.
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